Boparan Restaurant Group

Enabling guests to pay as they wish

The Boparan Restaurant Group is a privately-owned, more-than-25-year-old London-based collection of nine diverse brands that operate at more than 100 sites, alongside a strong franchise business in the U.K. and abroad.

Their current portfolio spans quick-service and fine-dining restaurants, and includes Carluccio's, Cinnamon Collection, Giraffe Restaurants, Ed’s Easy Diner, Fishworks, Gourmet Burger Kitchen, and Slim Chickens, among others.

The group’s extensive global franchisee network runs from Auckland, New Zealand, and Kuala Lumpur, Malaysia, to Malaga, Spain, many U.K. airports and Dubai.

Why Worldpay?

Worldpay has been a long-time payments and acquiring provider for Boparan. Additionally, Nick Smith, commercial director at Boparan, had forged a very strong rapport with his Worldpay relationship manager over the years.

So, when it came time to discuss additional payments capabilities to help his business in extraordinary times brought on by a global pandemic, Nick did not hesitate to reach out to his strategic payments partner.

“The recipe for success is not difficult,” he notes, “as long as there is open communication and everyone puts in their best effort, with the assistance of a great account rep and pulling the right people together. This all played ─ and continues to play ─ a huge role in terms of the ongoing Worldpay-Boparan relationship.”

Worldpay Total Hospitality is the answer

After rolling out an integrated pay-at-the-counter solution for the company's quick service restaurants, Boparan and Worldpay next worked very closely together to develop and implement Worldpay Total Hospitality for the Carluccio’s brand.

Worldpay Total Hospitality is a complete, end-to-end payments solution for food and beverage businesses and provides a single point of service for all card transactions ─ whether a guest is paying at the counter, the table, via a mobile device or online. It also includes the ability to make charitable micro-donations via Pennies, a leading U.K. digital charity box, leave gratuities and capture customer feedback through TruRating.

Working together, results are cooking

The strong, personal relationships developed between Boparan's and Worldpay's personnel ─ based on trust and accountability ─ was a huge asset in helping to navigate the rollout of this solution under tight time constraints.

Nick says, "We’ve innovated together, solved problems together and our Worldpay relationship manager continues to work with us to improve our payment solutions together. Everything just happens quicker with Worldpay.”

At a glance

Objective

Find the right payments partner with the technology that gives guests diverse ways to pay as they desire.

Worldpay solutions

Enterprise Payments Capabilities

Impact

• Fast onboarding and implementation
• New payment methods enabled
• Reliable, consolidated payments

"Everything just happens quicker with Worldpay.”

Nick Smith, Commercial Director, Boparan Restaurant Group

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.