Nova Bussing

Transportation firm rolls with Worldpay Virtual Terminal and Pay by Link capabilities, plus enjoys better rates and reliable service

Nova Bussing is one of the leading luxury minibus and coach hire companies in London and the surrounding counties of Kent, Sussex and Surrey.

From their well-appointed minibuses, perfect for smaller corporate and business clients travelling around London, to their impressive VIP coaches, ideal for larger client groups touring and visiting numerous locations across the U.K., Nova Bussing’s fleet won’t fail to impress all onboard.

The team at Nova Bussing prides themselves on providing an outstanding level of customer care, which starts with their sales team creating the perfect travel solutions by listening to their clients’ journey needs and carries through to their professional and experienced drivers providing the highest level of attention on each trip. Nova Bussing’s drivers are more like chauffeurs than coach drivers.

The firm’s variety of corporate customers range from investment banks to designer and high-end fashion brands, plus Nova Bussing has a long history of working with bands and stage shows – moving artists and crews from venue to venue – since their start in 2010. The company’s coaches are also used in advertising campaigns when they are wrapped in logos and branding for various companies.

Securing lower transaction rates - the driving consideration

According to James Davie, managing director at Nova Bussing, after previously doing business with a Worldpay competitor for more than a decade and experiencing steady rate increases requiring constant negotiations to slightly reduce them, they decided to look for an alternative payments partner.

“After several years of Worldpay trying to gain our business, we decided to arrange a meeting with them to discuss our keen concerns about rates,” says James. “After carefully analyzing our business needs and payment types, Worldpay offered us a highly competitive set of rates. We subsequently made the switch to Worldpay, and we haven’t looked back.”

Virtual Terminal and Pay by Link

A Worldpay customer since late summer 2023, Nova Bussing uses the Worldpay Virtual Terminal and Pay by Link payments capabilities.

Virtual Terminal allows Nova Bussing to leverage a web-based payment application that makes it possible to accept credit and debit card payments without a traditional credit card terminal.

Additionally, Worldpay implemented a Pay by Link solution for Nova Bussing that allows the company’s customers to easily pay using a credit or debit card through a secure URL provided via email, text or other communication channel. Once a customer clicks on the link, they’re directed to a secure page to complete their purchase using their preferred payment method.

First-class support

James specifically cites Worldpay’s service as being a very important area for Nova Bussing.

“The support we receive from our Worldpay rep has been first class,” he notes. “From our initial meeting at our office to getting us up and running, he has been on call and helped us with the transfer to the Worldpay payments system. Our implementation was extremely efficient, and the documentation provided helped our sales and operation teams quickly understand and become proficient with the new setup.

"We couldn’t be happier with our decision to change to Worldpay.”

At a Glance

Objective

Find a new payments partner that provides good, consistent rates and responsive service.

Worldpay solutions

SMB Payments Capabilities; Virtual Terminal; Pay by Link

Impact

• Improved fraud prevention procedures
• Experienced reduction in overall card processing fees
• Realized substantial savings

"The support we receive from our Worldpay rep has been first-class."

James Davie, Managing Director, Nova Bussing

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.