Worldpay Ethics Office

Our company was founded on the belief that doing the right thing builds a foundation for our long-term success.

Code of Business Conduct and Ethics Ethics and Integrity Line

Worldpay values

Worldpay’s ethical business practices and conduct are a top priority as reflected in our Code of Business Conduct and Ethics (the “Code”). Ethical behavior and company values impact our entire business, including our reputation with clients and shareholders, our dealings with suppliers, our communications with regulatory agencies and, ultimately, our interactions with colleagues in the workplace. Our values are how we work together to deliver our purpose each and every day.

Think like a customer
Act like an owner
Win as a team

Worldpay Ethics Office

One of the primary purposes of the Worldpay Ethics Office (WorldpayEthicsOffice@worldpay.com) is to foster a culture of compliance. The Worldpay Ethics Office is an extension of the Worldpay Business Ethics Program which reflects – and reinforces – Worldpay's culture while supporting its core values, and the highest standards of openness, fairness, honesty and ethical behavior - to win the right way. Worldpay also utilizes mandatory new-hire and annual education and awareness trainings on a variety of subject matters to further promote a culture of compliance.

Our mission is to guide, inspire and support colleagues to lead with integrity. We provide an important resource to support ethical behaviour which is at the core of everything we do and woven into our daily operations to act like an owner and follow the guidance set forth in the Code, as well as all company policies, applicable laws and regulations in all jurisdictions in which Worldpay operates to win as a team in an ethical and legally compliant manner.

For additional externally facing policies such as our Worldpay Anti-Bribery Anti-Corruption Policy, please visit the corporate profile page within https://corporate.worldpay.com/ specifically within the corporate governance section.

Code of Business Conduct and Ethics

Corporate profile

Report wrongdoing — speak up!

We want to hear from you. Remember, an issue cannot be addressed unless it is brought to someone’s attention. If you see or suspect a violation of our Code, company policies or the law, it is your duty to Speak Up! and report it to management, People and Culture or the Ethics and Integrity Line which allows matters to be reported anonymously. The Ethics and Integrity Line is available to the public and third parties as well as to our colleagues.

In addition, you can contact the Worldpay Ethics Office at WorldpayEthicsOffice@worldpay.com with your concerns. Worldpay has zero tolerance for retaliation.

Win as a team

Our commitment to ethics and compliance will not only enable us to succeed today but will also help us to sustain this success long-term. However, we never lose sight that Worldpay succeeds only when our clients succeed. Our unwavering commitment to ethics is critical to our success. This drives our commitment to thought leadership, operational excellence and innovation that champions our clients’ business and keeps them competitive in today’s dynamic and challenging environment — while encompassing Worldpay’s values to attain success together.

Ethics reporting process and common myths

What happens when you report a concern to the Ethics and Integrity Line?

Once you report a matter to our Ethics and Integrity Line, it is routed to the Chief Ethics Officer and one member of the Ethics Team for review.
The matter is then assigned to a lead investigator.
Investigations are conducted in a confidential manner; information about an investigation will only be shared with or communicated by the investigator to those who have a legitimate need to know about the investigation.
Any substantiated or partially substantiated violations of the Code and/or other company policies may result in disciplinary action up to and including termination of employment in accordance with local laws.
The Chief Ethics Officer reviews each matter recommended for closure to determine that appropriate action has been taken and that any disciplinary actions are consistent across the organization.
Following each investigation, the Ethics Team works to identify any potential risks related to the conduct, opportunities to improve processes and subjects on which to educate employees and mitigate the chance of reoccurrences.

Myth - If I contact the Ethics and Integrity Line, my allegation will be ignored

Myth - My concern will just automatically get sent to People and Culture

Myth - Even if my claims are substantiated, those involved won’t be disciplined