Grupo Xcaret

Taking payments further

Since opening in 1990, Xcaret Park has become one of the largest attractions in the Cancun-Riviera Maya region, an eco-archaeological park where guests can experience the natural and cultural richness of Mexico.

And, as an established leader in sustainable and socially responsible tourist recreation, Grupo Xcaret is capable of mindfully responding to the needs of the more than six million tourists who visit the Mexican Caribbean every year.

Enabling preferred payment methods and currencies

According to Héctor Salceda, e-commerce director at Grupo Xcaret, meeting the payment needs of guests and simplifying the payment process are both important keys to creating a successful customer experience.

“The nature of the company is to be very aware of the needs of the people who visit us. Once we are analyzing the requirements that people have, we start looking for some means that would make a visit more feasible or would make something simpler, more viable,” he says.

Xcaret needed an experienced processing partner very familiar with both the obstacles and opportunities of cross-border commerce ─ one that would enable them to let their customers use their preferred payment methods and currencies. They found the right partner in Worldpay.

Simplifying cross-border commerce

Turning to Worldpay as their payment processing provider has provided Xcaret with the expertise to help them facilitate a more streamlined payments journey for their very diverse clientele.

As Héctor relates, his company's partnership with Worldpay simplifies many of the complexities that he faces in taking Xcaret to a global, online audience.

“It is always complicated to enter a cross-border model. It requires foreseeing all the legal and fiscal movements, plus all the technological development,” he notes. “A competitive advantage that Worldpay has is not just technology ─ it is that they are acquirers. So, before there was a lot of paperwork, much for us to outsource with other parties that worked as intermediaries. That always made everything very convoluted. It was a lot of bureaucracy. With Worldpay, everything is very transparent.”

Boost in authorization rate achieved

Héctor shares that working with Worldpay has also helped Xcaret optimize payments acceptance. "We went from having a 78% auth rate on the American dollar to 88% in a matter of two months. That was impressive."

Growing into the future

Now reaching people in more than 100 countries and accepting more than 17 currencies through 36 forms of payment ─ including six different credit cards ─ Xcaret is sharing their “enormous respect for nature and an unparalleled love for Mexico” with people all over the world.

And, with Worldpay’s help, Grupo Xcaret looks forward to continuing to exceed millions of expectations each year.

At a glance

Objective

Cultivate a relationship with an experienced payments provider that would provide consultative advice and provide solutions that allow their customers to use their preferred payment methods and currencies.

Worldpay solutions

Enterprise Payments Capabilities

Impact

• Simplified cross-border commerce
• Optimized payments acceptance
• Increased authorization rate

"With Worldpay, everything is very transparent.”

Hector Salceda, E-commerce Director, Grupo Xcaret

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.