Active Away
Tennis holiday provider aces their payments needs.
Worldpay courts Active Away with cost-effective, tailored solution
With their bold vision of being the best adult tennis experience provider in the world, and having an enviable 85% repeat business rate, Active Away offers clients unique ways to enjoy their favorite sport.
Joshua Thompson, managing director at Active Away, says that the company was started in 2006 with the goal of connecting people through their shared common interest ─ tennis.
“With over 15 years of experience, Active Away has built a family-like community involving more than 5,000 people,” he states. “We unite like-minded individuals on tennis holidays through impeccable service delivered by truly knowledgeable hosts in excellent locations.”
All of Active Away's tennis holidays and clinics are led by experienced team leaders who are Lawn Tennis Association Level 4/5 coaches. According to Joshua, the typical Active Away customer views tennis as their main hobby, and tend to be outgoing individuals who are eager to meet new people while improving their skills in that sport.
From Worldpay to a competitor, then back to Worldpay
Joshua mentions that Active Away was a Worldpay customer from 2015 to 2021 through the Travel Trust Association, initially drawn by Worldpay’s attractive rates and reputation as a prominent player in the payments industry. In 2021, however, the organization made a switch to a Worldpay competitor.
"Unfortunately, after we made that change away from Worldpay we found that the service and fees offered and promised to us by that other provider were not as appealing,” he recalls. “Worldpay then reached out to us and conducted a thorough analysis of our expenses and transactions. The combination of a cost-effective package, a tailored solution that fit our needs and a responsive point of contact ultimately brought us back to Worldpay ─ and we couldn’t be happier.”
Smooth implementation process
Joshua describes his set-up experience as seamless.
"We had a smooth process where we closely interacted with both our account representative ─ who provided valuable guidance ─ and the larger Worldpay team,” he notes. “Any questions we had were answered straightaway, and we received our merchant account within a week.”
Relationships matter
Joshua also eagerly points out that a big advantage of partnering with Worldpay is the strong relationship Active Away has with their Worldpay representative.
"Having a dedicated Worldpay rep whom we can associate with on a regular basis greatly enhances our confidence in both the product and the company,” he affirms. “Being able to pick up the phone and have direct conversations with an advocate from Worldpay, who's looking out for our best interests, ensures that all our queries are addressed promptly and efficiently.”
Game, set, match
For Joshua, the main priorities in searching for a different payments system were to find one that was cost-effective and seamlessly integrated with Active Away’s booking software system, Checkfront.
“The margins in the travel industry can be narrow, so it was crucial for us to find a payments solution that offered affordability but didn't compromise on service,” he says. “Our primary goal was to have a fast and streamlined payments system that ensured an impeccable customer journey from the beginning to the end. We definitely have that with Worldpay,” he summarizes.
At a Glance
Objective
Partner with a company that would provide a fast and streamlined, but reasonably priced, payments system along with a responsive primary point of contact.
Worldpay solutions
Impact
- Tailored and affordable payments solution
- Dedicated day-to-day Worldpay representative
- First-class payments experience provided to their customers
“Being able to pick up the phone and have direct conversations with an advocate from Worldpay, who's looking out for our best interests, ensures that all our queries are addressed promptly and efficiently.”
Joshua Thompson, Managing Director, Active Away
Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.
