FullerGray Carpet Tiles
Flooring company shows payments compliance needn't be burdensome process.
Mother-daughter team leverages Worldpay’s SaferPayments Managed program to help them with PCI DSS process
In business for nearly 20 years and a Worldpay customer for practically just as long, FullerGray Carpet Tiles, located in Chatteris, Cambridgeshire, England, offers on-budget carpet tile solutions for all home and commercial applications in an extensive range of colors and sizes.
Serving the needs of businesses, property owners, builders, hoteliers, social housing and the domestic market nationwide, FullerGray sells both brand new and reclaimed carpet tiles, plus adhesives, sound proofing and insulation.
Owned by Joanne “Jo” Fuller-Gray in partnership with her daughter, Jessica “Jess”, their business uses Worldpay solutions to process omnichannel sales and card payments made by their clients via e-commerce, at the point of sale and by telephone.
With Worldpay virtually from the beginning
According to Jo, they were looking for a fast and easy credit card payment option from a responsive and supportive partner when starting up the business. She needed a solution that would meet the needs of both her countrywide customers and the firm itself.
"As we’ve grown over the years, Worldpay has always been there for us and provided us with the payments advice and services we needed,” she says.
Jo continues, “We feel quite looked after and safe using Worldpay. In 19 years, we have only had one fraud-related chargeback.”
SaferPayments Managed eases PCI DSS compliance process
FullerGray Carpet Tiles relies on Worldpay’s SaferPayments Managed program to comply with the mandated Payment Card Industry Data Security Standard (PCI DSS).
The PCI DSS is a set of global industry security requirements that provide a baseline of technical and operational standards designed to ensure all organizations that accept, process, store or transmit credit card information – regardless of size or processing volume – maintain a secure environment and protect all payment data.
SaferPayments Managed includes phone support from the highly knowledgeable Worldpay PCI DSS team, robust cybersecurity tools, scanning support and dedicated personnel who provide step-by-step guidance through the annual compliance reporting and renewal validation procedure.
"With SaferPayments Managed, the entire PCI DSS compliance reporting process is made so much easier for us with the help of our Worldpay advisor,” notes Jo. “She basically gets me through the whole thing very easily and quickly and it also saves us a bit of money each month.”
Worldpay Dashboard
Jo and Jess also use the Worldpay Dashboard to access a complete view of their business and payments activity, allowing them to interact with assorted information and data in real time – from card sales to settlements and invoices.
Fast payment methods equal happy customers
Jo points out another primary benefit of her firm’s relationship with Worldpay: it makes things very convenient and easy for her customers to pay which, in turn, allows funds to flow into the business quickly. She says that their in-person clients appreciate the speed with which they can pay with their cards, either via the business’s hand-held mobile device or desktop set-up.
"We literally just point and go, which provides a good customer experience,” she states. “Worldpay also allows us to take large payments over the phone and online and produce an order immediately for our customers. This means they can get organized and move on with installing their carpet tiles as planned."
In summary, Jo asserts that, “The Worldpay team is always very helpful.”
At a glance
Objective
Find a payments partner that would meet the needs of customers and the business while also assisting with PCI DSS compliance.
Worldpay solutions
SMB Payments Capabilities; SaferPayments; Worldpay Dashboard
Impact
As a longtime customer, FullerGray Carpet Tiles relies on Worldpay for real-time, business-impacting data, payments efficiencies and dedicated, step-by-step assistance with the PCI DSS compliance and reporting process.
"As we’ve grown over the years, Worldpay has always been there for us."
Jo Fuller-Gray, Founder & Partner, FullerGray Carpet Tiles
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