Pacific Windows

Full-service, family-run firm puts their trust in Worldpay

In business since 1986, Pacific Windows is a proud, full-service, family-run double-glazing firm that serves the Kent area of England and provides a complete line of windows, doors, soffits, fascias and roofing products for residential, commercial and conservatory uses.

According to Jo Sanders, accounts and administrations manager at Pacific Windows, the payments challenge the company faced with a previous provider included old machines that were not very fast and also couldn’t be moved around the office and showroom. Their costs changed frequently, so they also needed better and more transparent pricing to simplify budgeting.

A switch to Worldpay

After meeting with Worldpay, Pacific Windows made the decision to change their payment processing partner.

"Our Worldpay rep was warm, engaging and very knowledgeable,” says Jo. “He asked us plenty of questions around how we operate and what payment services we would need moving forward. His honest and consultative approach meant we had no hesitation in making the switch to Worldpay.”

Jo cites the Worldpay name as another reason to make a change. “Worldpay is a trusted payments brand, so we had a high degree of confidence in our decision to go with them.”

Immediate improvements realized

From the start, Pacific Windows saw improvements working with Worldpay.

"Since making the change – which was significantly easier than we had anticipated – our card machines have been fast, super reliable and incredibly simple to use,” Jo says. "Additionally,” she continues, “every transaction we’ve processed has been authorized successfully to date. Combined with sensible pricing, local U.K. support and a 24/7 customer service line, we couldn’t be happier with our Worldpay decision.”

SaferPayments eases PCI DSS compliance process

Pacific Windows relies on the Worldpay SaferPayments program for help with the mandated Payment Card Industry Data Security Standard (PCI DSS).

The PCI DSS is a set of global industry security requirements that provide a baseline of technical and operational standards designed to ensure that all organizations that accept, process, store or transmit credit card information – regardless of size or processing volume – maintain a secure environment and protect all payment data.

SaferPayments includes access to Worldpay’s specific, web-based SaferPayments portal, telephone, email and chat support six days a week, periodic email reminders about maintaining compliance, pre-population of up to 90% of a customer’s specific PCI DSS self-assessment questionnaire (SAQ) if using certain Worldpay products and more.

Worldpay Dashboard

Jo and team also use the Worldpay Dashboard to access a complete view of their business and payments activity, allowing them to interact with assorted information and data in real time – from card sales to settlements and invoices.

Promises made and kept

“Worldpay has delivered on everything they have promised us,” notes Jo. “We’d happily recommend Worldpay to other businesses as well due to the excellent service we receive.”

At a Glance

Objective

Find a new payments partner that offers transparent pricing, flexible, reliable and moveable card machines and exceptional customer service.

Worldpay solutions

SMB Payments Capabilities; SaferPayments; Worldpay Dashboard

Impact

After switching to Worldpay, Pacific Windows now has the peace of mind gained from knowing they have a dependable payments system in place.

• Innovative technology
• Quicker authorizations and faster settlement times
• Helpful, considerate and consultative payments team to lean on

“We’d happily recommend Worldpay to other businesses as well, due to the excellent service we receive.”

Jo Sanders, Accounts & Administrations Manager, Pacific Windows

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