The Clubhouse
Popular nightspot provides patrons with positive payments experience.
Entertainment venue uses Worldpay Dashboard and Pazien solutions to easily manage and reconcile payments activity
Located approximately 116 kilometers (72 miles) north of London in the East Midlands region of England, the town of Corby is home to The Clubhouse – a popular sports bar and entertainment hub for live music of all genres.
Offering a wide selection of beers, spirits and premium craft cocktails, The Clubhouse caters to the general public – whether for enjoyable evenings out, birthday parties, engagements and other celebratory occasions – plus corporate clientele who use the venue for business meetings and staff functions.
Payments requirements
According to Paul Glass, director at The Clubhouse, when it came to the payments needs of the business, they sought a partner with a reputable brand name that offered competitive rates and also provided the latest card terminals.
"We deal with face-to-face, point-of-sale transactions, so we need terminals that we can take anywhere within the venue without any restrictions,” he explains. “We need something really reliable – especially during our busy periods – that gives us a high degree of confidence so we can operate with peace of mind.”
Worldpay solutions at work
In addition to deploying its efficient payment terminals, The Clubhouse uses the Worldpay Dashboard to access a complete view of their business and payments activity, allowing them to interact with assorted information and data in real time – from card sales to settlements and invoices.
Furthermore, Worldpay’s Pazien payments analytics platform automatically gathers processor, acquirer and gateway reports and breaks down that data into actionable insights to help The Clubhouse optimize authorizations, reduce the impact of chargebacks, effortlessly reconcile payments and identify trends.
"Worldpay’s payment offerings give us clear visibility regarding how reconciliation can be done on our card transactions,” observes Paul. “The efficiency and speed of the new hardware they supply us is also far more effective and reliable than the previous machines we had from another provider.”
Smooth implementation process appreciated
Paul notes that his onboarding procedure with Worldpay was detailed, smooth and fast. “The entire implementation process was very simple and easy,” he states. “It was a joy to work with our Worldpay account rep and members of their other teams that were involved to get us up and running.”
Relationships are key
A Worldpay customer since the summer of 2023, Paul appreciates the company’s helpful, hands-on approach.
“Having a dedicated Worldpay account person – and being able to contact her whenever we have queries that need resolving – is invaluable,” he says. “No question we ask is ever too much, and everything is explained to us in a way that is easy to follow. We’ve forged a strong rapport with our Worldpay sales manager which has allowed us to build a relationship on a solid foundation of trust."
In closing, Paul comments, “Being in the hospitality field, we know what outstanding service and a great customer experience looks like. Worldpay definitely provides us with both.”
Next steps
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At a Glance
Objective
Partner with a payments provider that delivers knowledgeable and responsive service, offers good rates and provides business-impacting analytical data.
Worldpay solutions
SMB Payments Capabilities; Worldpay Dashboard; Pazien
Impact
The Clubhouse puts its trust in Worldpay to help efficiently operate their business and create a positive customer experience.
“The entire implementation process was very simple and easy.”
Paul Glass, Director, The Clubhouse
Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.
