Sevenoaks Sound & Vision

Sevenoaks Sound & Vision Turns to Worldpay for Good Rates and Dependable Service

Founded in 1972, Sevenoaks Sound & Vision is one of the largest, independent HiFi and home cinema retailers in the U.K.

With 24 stores nationwide, an e-commerce website and a friendly telesales team, Sevenoaks offers shoppers a first-class omnichannel experience – all supported by a custom installation service, which specializes in the creation and setting up of tailored home entertainment systems to suit all budgets.

The Sevenoaks team prides themselves on providing a superb customer experience and listening carefully to what their clients want. They offer impartial, expert advice and access to an unrivalled product range with every leading manufacturer represented.

From a pair of headphones or new stereo speakers to a full, multiroom audio system or a dedicated home cinema room, the skillful and knowledgeable staff at Sevenoaks share a genuine enthusiasm and passion for home entertainment.

Competitive rates and consistent service

According to Jonathan Roberts, finance director at Sevenoaks, his organization has been using Worldpay as their payments partner for more than 10 years and were initially drawn by the competitive rates that were offered, along with Worldpay’s reputation for providing reliable service.

"Managing multiple locations and integrating both in-store and online systems requires a very specific set up to ensure that receipts of monies from different sites and payments of bills can be appropriately controlled and effectively processed,” says Jonathan. “Worldpay has been able to work with our required controls to ensure maximum efficiencies in payments processing.”

Empowering franchise growth through Worldpay partnership

In addition to serving as their payments partner, Worldpay expanded its collaboration with Sevenoaks by also extending support to their franchise stores. At the heart of this initiative was Sevenoaks' desire to introduce Worldpay to those shops, streamline operations and harness the collective buying power of the entire network – ultimately strengthening its market presence while ensuring cost effectiveness.

Jonathan observes that, “This strategic move with our franchises helps ensure uniformity across the entire brand and provides a consistent and harmonized payments experience for our customers.”

P2PE support

Worldpay is also providing Sevenoaks with a point-to-point encryption (P2PE) solution for the chain’s in-store environments that helps provide the company with a reduced cost of compliance and enhanced security for their customers.

P2PE is an encryption standard that stipulates cardholder information is scrambled using a unique key at the point-of-sale (POS) to help secure payments – immediately from the moment a card is tapped or swiped on a POS terminal – and isn't decrypted until the payment is authorized.

Strong relationship with Worldpay

Jonathan also cites his day-to-day Worldpay account manager as playing a key role in the strong relationship he enjoys with the company.

"Worldpay makes a very demonstrable effort to make sure we are valued and supported,” he says. “Responsiveness is always prompt and highly attentive. We are quite pleased with how things are going and are happy to recommend Worldpay to others.”

At a glance

Objective

Select a payments provider that delivers knowledgeable, responsive service and offers good rates.

Worldpay solutions

SMB Payments Capabilities; Omnichannel Payments

Impact

• Improved back-end processes
• Maximum payments efficiencies
• Dependable support
• Enhanced payments security

“Worldpay makes a very demonstrable effort to make sure we are valued and supported.”

Jonathan Roberts, Finance Director, Sevenoaks Sound & Vision

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.