Sandbanks Style

Sandbanks Style turns to Worldpay for payments processing and compliance assistance

Paddleboarding has taken off as a recreational activity, and it’s easy to see why. It’s not as difficult as surfing, you don’t need waves and the inflatable boards are simpler to transport.

Several years ago, Andy Belcher decided to buy himself a stand-up paddleboard (SUP). “The prices were just ridiculous,” he recalls. “I thought it must be possible to produce something just as good for a fraction of the price.”

Having retired at 50, Andy had time on his hands. He also wanted to set up a business to show his kids how it was done. Sandbanks Style was born -- a family-run company which designs, builds and sells high-quality SUPs for about half the price Andy had balked at. Their boards have been rated 10 out of 10 for overall value and a 9 for performance by SUPboarder Magazine, and, according to Andy, they're now the most recommended SUP brand in the U.K.

On an even keel with Worldpay

"Worldpay was recommended to me by someone in the industry," Andy says. "I phoned them up and not only were they incredibly helpful, but their rates were better.”

Sandbanks Style’s customers like to be able to pay online, in person and over the phone, and Worldpay delivered a complete solution. “Setting it up was very easy,” he recalls. “The telephone support was excellent, and they were happy to give us whatever hand-holding we wanted.”

The Virtual Terminal solution makes it easy to take payments over the phone, and the Move/5000 mobile terminals can be used anywhere, making them ideal for the trade shows that Andy and his team attend.

Compliance with barely a ripple

Businesses which take card payments are required to comply with the Payment Card Industry Data Security Standard (PCI DSS) to demonstrate they are keeping their customers’ card details and private data safe.

“Not having dealt with payments before we didn’t even know about PCI DSS, so for us Worldpay’s SaferPayments Managed service was part education and part execution,” says Andy.

This service gives merchants like Andy the reassurance that they are complying by taking them step-by-step through the mandatory PCI DSS self-assessment questionnaire (SAQ), and offering advice wherever needed.

SaferPayments Managed also includes security tools, such as virus and vulnerability scans, which alert the merchant when software needs updating to help ensure the most up-to-date and secure versions are installed.

“We know a lot about paddleboards, but we can’t pretend to be security experts, so we put our trust in Worldpay. We’ve processed thousands of transactions and have not had a single problem,” Andy notes.

Smooth waters

When you’ve found a recipe for success, you stick with it and for Sandbanks Style that includes having Worldpay as their payments partner.

“They are a good commercial organization and I feel confident and happy with them,” he affirms. “The rates are very fair. Their competitors sometimes try to tempt me away by offering to undercut them by a smidgeon, but why would I risk changing? It’s simply not worth it.”

At a glance

Objective

Find the products and support needed to ensure PCI DSS compliance, and implement a complete solution for customers paying online, in person and by phone.

Worldpay solutions

SMB Payments Capabilities; Virtual Terminal; Mobile Card Machines; SaferPayments Managed

Impact

Worldpay provided an education and execution in equal parts for Sandbanks Style during the company’s initial launch phase and it continues now throughout its growth stage ─ empowering the firm to navigate both the rapidly-evolving world of payments and PCI DSS compliance. The company now has the technology to process payments wherever and however it does business.

• Easy setup
• Excellent support

"We put our trust in Worldpay."

Andy Belcher, Owner, Sandbanks Style

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.